AI Agent Incident Response: Your 48-Hour Playbook
A 48-hour incident-response playbook for AI agents: contain access, preserve evidence, restore trusted operations, and prevent recurrence.
Journal // Blog
AI Agents & Business Automation Blog
Practical insights on AI agents, business automation, ROI measurement, and the strategies that separate successful deployments from expensive experiments.
The AI Agent Manager: The Role Your ROI Math Forgot
AI agent manager postings jumped ~1,294% in a year. The supervision role missing from your agent ROI math — and what it costs to skip it.
Amazon v. Perplexity: Your Terms of Service Are Now the Perimeter
The Ninth Circuit freed Perplexity's agent from Amazon's hacking claims. The fight moves to contracts and architecture — where preparation decides it.
The 40% Cliff: Why 40% of Agentic AI Projects Get Cancelled by 2027
Gartner warns over 40% of agentic AI projects will be cancelled by 2027. The chase-vs-catch gap and a four-gate playbook to ship in the 60%.
Who Pays When Your AI Agent Hacks Someone? The Gym Case
Australia's first agentic AI accident settles it: deployers are liable for foreseeable agent harm, even without intent. Here's the map and the guardrails.
EU AI Act 'Delay': What Still Hits Your Business on Aug 2
Brussels moved high-risk AI rules to December 2027. But transparency duties and GPAI enforcement went live August 2, 2026 — three days ago. Here's the split.
AI Receptionist ROI for Service Businesses: The Missed-Call Math
Small businesses miss 62% of calls and 85% of those callers never ring back. Here's the formula for your annual missed-call leak — and what fixing it costs.
Your AI Agent Can Now Spend Money. Who Eats the Loss?
Visa put its rails inside ChatGPT in June. No rulebook says who pays when an agent overspends. The seven controls finance needs before the first dispute.
The $9B Land Grab: Vendors Now Deploy Their Own AI Engineers
Microsoft, OpenAI, Anthropic, and AWS committed ~$9B to embed their own deployment engineers in customers. What this fourth buyer path means for you.
The $2-Per-Resolution Era: AI Agent Pricing Just Flipped
AI agent pricing flipped from per-seat to per-outcome. That quietly moves risk to the buyer. The procurement playbook for negotiating per-resolution deals.